help with OTP texts on esim

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Hi

I have a temp Id mobile number whilst my number gets ported over. However my data works fine on my ID mobile with an eSIM. But it won’t receive any OTP text notifications. How do I make this work?

Gemma M

iD Mobile Employee

Hi @Zeddawg,

I’m sorry to hear you’re having trouble receiving OTP verification codes while your number transfer is in progress.

As you’re currently using the temporary iD Mobile number, OTPs can sometimes be one of the last services to start working correctly during a number transfer.

Please try the following:

Restart your phone.
Turn Airplane Mode on for around 60 seconds, then switch it back off.
Check your blocked/spam messages to make sure the OTPs aren’t being filtered.
In the iD Mobile app, go to Plan > Manage your iD services and make sure Premium is enabled, as some OTPs are sent using shortcodes.
Try manually selecting iD Mobile/Three UK through your Network Selection settings, then switch Automatic Network Selection back on.
Perform a network settings reset and restart the handset.

If your number transfer is still in progress, we’d recommend allowing the transfer to fully complete first. OTP services can take up to the following working day to start working normally after the number transfer completes.

If you’re still unable to receive OTPs after this, please contact our Live Chat team so they can investigate further: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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