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Community Member
September 3, 2026
Question

Help with Switch to ID

  • September 3, 2026
  • 1 reply
  • 11 views

Hello 

I signed up to ID couple of months ago but only just getting started now. I have tried to get my old number to ID and I have the PAC code etc When I go in to Plans and select switch and put in all the details for switch to ID it comes up with error. Did say my PAC was over 30 days old but I only requested it today. Any help please so I can keep my old number. Thanks 🙏🏽 

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
September 8, 2026

Hi ​@nxm678 

 

Thank you for reaching out to us, please accept my apologies for the inconvenience caused to you in relation to the number transfer.

In order to look into this, you would need to contact us on our customer service platforms like our live chat or privately here on community: https://www.idmobile.co.uk/live-chat|

Thanks,
Hosai

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