hi . i just switched from sky mobile to . id . my old sky number that i transferred to id . is showing up now but can't make calls or use my new id sim.

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I just moved from sky mobile to id. My phone number is activated on iPhone 11 . But can't make or receive calls on the new id sim . Its a physical sim...

Gemma M

iD Mobile Employee

Hi @Najzam,

We are so sorry to hear of the issues that you are currently facing. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new/current number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the SIM and verify your number to get it working again.

Regards,

Gemma M

The iD Mobile Social Media Team

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hi . i just switched from sky mobile to . id . my old sky number that i transferred to id . is showing up now but can't make calls or use my new id sim.

1 reply

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