high demand processing time taking long what does rhis mean?

Forum|Forum|3 months ago
May 21, 2026
7 replies
140 views

I received an email early this morning stating due to high demand it’s taking long to process my order.

I’ve attached a screenshot of the email

does this mean my order’s been accepted?

Gemma M

iD Mobile Employee

Hi @Emmalouise907,

Yes, you have been accepted, you will receive more information once we receive stock of your order.

Regards,

Gemma M

The iD Mobile Social Media Team

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E

Emmalouise907Author

Active Contributor

Oh that’s brilliant thank you

it’s the iphone 16 plus

Gemma M

iD Mobile Employee

Hi @Emmalouise907,

Thanks for your understanding.

Please note that it is related to this, you can see more about this by clicking here:

Regards,

Gemma M

The iD Mobile Social Media Team

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Emmalouise907Author

Active Contributor

Now I’ve just received this email! Does this mean the order has definitely been accepted I’ve tried online chat and they kept saying it’s not been processed yet and that they can’t access anything to check as systems are down again 🤷🏼‍♀️

M

Michael Z

iD Mobile Employee

Hi @Emmalouise907

Yes, that means that the order has been accepeted and due to delays with the internal system d=bieng down then order will be procesed once we are up and runnung.

-Michael Z

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Emmalouise907Author

Active Contributor

Ok thank you.

I had this text yesterday but still not received and email or anything