Skip to main content
Question

how can i contact customer service to request e-sim

  • April 20, 2026
  • 1 reply
  • 12 views
D
Community Member
  • DiB
  • Community Member

Not recieved e-sim so tried logging to app and need to receive sms to new number but of course have not got this as no esim. Need to contact customer services to request e-sim

Cannot seem to find any way to fobtact customer services to make request 

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Michael Z
    • iD Mobile Employee
    • April 27, 2026

    Hi ​@DiB 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement