Question

How Do I Contact Someone?

Forum|Forum|2 months ago
September 30, 2025
1 reply
134 views

andihawes08
Active Contributor

Honestly i regret trying to join ID Mobile already, and i havent even recieved all my SIMs yet.

ive ordered 4 SIMS, only 3 have arrived.

i cant call anyone to discuss it, as there are no contact numbers.

i cant get on the chat, as to get past the chat bot, i need a contract, phone number, and last bill amount… all which i dont have yet.

Finally, i found a way after multiple tries, by giving wrong answers, to get through to a person. 1hr later that person ignores me then finishes the chat after going quiet for 30 mins and not being in contact.

CAN SOMEONE PLEASE HELP ME TO TELL ME:

HOW DO I CALL ID MOBILE AS THIS PROBLEM IS HARD TO RECTIFY ON A TEXT BOX?

WHERE IS MY 4TH SIM CARD, AND WHO DO I CALL OR CONTACT TO FIND OUT WHY IT NEVER ARRIVED?

OF THE 3 SIMS I HAVE, HOW DO I KNOW WHICH IS FOR WHICH CONTRACT I SIGNED UP FOR AS THE EMAILS AND THE CONTRACT NUMBERS BARE NO RESEMBLANCE AND ALL ARE DIFFERENT CONTRACTS?

+24

Tyler C
iD Mobile Employee
Forum|Forum|2 months ago
October 1, 2025

Hi there @andihawes08, sorry to hear this.

Please check your emails to see if you had 4 separate order confirmations, as it’s likely that one may have not been accepted due to ordering more than one contract in quick succession, hence not receiving the 4th SIM.

Or, please call our Sales Team on 0207 1391 397 between 9am-6pm, Monday-Friday for further advice.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.