Honestly i regret trying to join ID Mobile already, and i havent even recieved all my SIMs yet.ive ordered 4 SIMS, only 3 have arrived.i cant call anyone to discuss it, as there are no contact numbers.i cant get on the chat, as to get past the chat bot, i need a contract, phone number, and last bill amount… all which i dont have yet.Finally, i found a way after multiple tries, by giving wrong answers, to get through to a person. 1hr later that person ignores me then finishes the chat after going quiet for 30 mins and not being in contact. CAN SOMEONE PLEASE HELP ME TO TELL ME:HOW DO I CALL ID MOBILE AS THIS PROBLEM IS HARD TO RECTIFY ON A TEXT BOX?WHERE IS MY 4TH SIM CARD, AND WHO DO I CALL OR CONTACT TO FIND OUT WHY IT NEVER ARRIVED?OF THE 3 SIMS I HAVE, HOW DO I KNOW WHICH IS FOR WHICH CONTRACT I SIGNED UP FOR AS THE EMAILS AND THE CONTRACT NUMBERS BARE NO RESEMBLANCE AND ALL ARE DIFFERENT CONTRACTS?

Hi there @andihawes08, sorry to hear this.Please check your emails to see if you had 4 separate order confirmations, as it’s likely that one may have not been accepted due to ordering more than one contract in quick succession, hence not receiving the 4th SIM.Or, please call ourSales Team on 0207 1391 397 between 9am-6pm, Monday-Friday for further advice.Thanks,Tyler

How Do I Contact Someone? | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.

The Promoter may, in its absolute discretion, disqualify any entries which it feels do not comply with these terms and conditions or where any form of bad faith is suspected.

The entry must be submitted personally by the entrant. Entries by third parties, collective entries or multiple entries will be disqualified.

The Promoter accepts no responsibility for lost or incomplete entries.

One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.

The prize is non-transferable and non-refundable and cannot be exchanged by a winner for an alternative. The Promoter reserves the right to replace the prize with a similar value prize.

The decision of the Promoter is final and binding and no correspondence will be entered into regarding the outcome of this promotion. We make no representation or warranty in relation to the prizes provided and to the fullest extent permitted by law, we shall have no liability to you in relation to any prize, its fitness for purpose, merchantability or otherwise.

Upon request, the initials and county of the winner will be available by sending an SAE to the Promoter at the address below. Such requests should not be sent until 28 days after the draw.

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