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Question

How do I find my transaction number? I don't have a welcome email.

  • August 25, 2025
  • 2 replies
  • 106 views
D
New Contributor

I’ve received my SIM in the post and want to switch my old number to ID but don’t have a transaction number.  It’s not clear from the welcome information on the website exactly what you’re meant to do to set up you ID mobile account and switch the number. 

    2 replies

    D
    New Contributor
    • DavidAB
    • Author
    • New Contributor
    • August 25, 2025

    I’ve found out how to do it but I think there needs to be more detailed guidance for new customers.  Without a welcome email, I had to sign up for an account with the ID mobile number provided then go into my account where I could see the transaction number to start the number switch process.  It’s not quite as simple as the 1,2,3 shown on the website.  Hope this helps others in the future.

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 27, 2025

    Hey there ​@DavidAB, thank you for your feedback and we’re glad to hear all is sorted.

     

    Thanks,

    Tyler

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