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Community Member
September 12, 2026
Question

How do I fix issue with OTP codes as unable to access mobile banking

  • September 12, 2026
  • 1 reply
  • 7 views

I switched to ID mobile a week ago and still have issue with OTP codes, tried replacing eSIM but still not working and tried all resets etc

 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 15, 2026

    Hi ​@Mapman,

     

    I'm sorry to hear you're still unable to receive OTP/banking verification codes after switching to iD Mobile.

     

    As you've already:

    • Switched to iD Mobile a week ago.
    • Replaced the eSIM.
    • Tried network resets and other troubleshooting.

     

    it's possible that there's an SMS routing or porting issue affecting verification messages specifically.

     

    We'd recommend contacting our Customer Service Team via Live Chat and asking them to investigate the issue further, particularly as standard troubleshooting and an eSIM replacement haven't resolved it.

     

    https://www.idmobile.co.uk/live-chat 

     

    When you contact them, let them know:

    • The number was ported to iD Mobile approximately a week ago.
    • Regular calls, texts and data (if applicable) are working.
    • OTP/verification messages from banks and other services are not being received.
    • A replacement eSIM and network resets have already been tried.

     

    This will help the team determine whether a technical investigation is required.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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