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New Contributor
Mapman
New Contributor
September 12, 2026
Solved

How do I fix issue with OTP codes as unable to access mobile banking

I switched to ID mobile a week ago and still have issue with OTP codes, tried replacing eSIM but still not working and tried all resets etc

 

    Gemma M
    Gemma MAnswer
    iD Mobile Employee
    September 20, 2026

    Hi ​@Mapman,

     

    That’s great to hear! I’m glad the issue has now been resolved and everything is sorted.

     

    Thanks for taking the time to update us, and if you need any further assistance in the future, please don’t hesitate to get back in touch.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    5 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 15, 2026

    Hi ​@Mapman,

     

    I'm sorry to hear you're still unable to receive OTP/banking verification codes after switching to iD Mobile.

     

    As you've already:

    • Switched to iD Mobile a week ago.
    • Replaced the eSIM.
    • Tried network resets and other troubleshooting.

     

    it's possible that there's an SMS routing or porting issue affecting verification messages specifically.

     

    We'd recommend contacting our Customer Service Team via Live Chat and asking them to investigate the issue further, particularly as standard troubleshooting and an eSIM replacement haven't resolved it.

     

    https://www.idmobile.co.uk/live-chat 

     

    When you contact them, let them know:

    • The number was ported to iD Mobile approximately a week ago.
    • Regular calls, texts and data (if applicable) are working.
    • OTP/verification messages from banks and other services are not being received.
    • A replacement eSIM and network resets have already been tried.

     

    This will help the team determine whether a technical investigation is required.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    MapmanAuthor
    New Contributor
    September 18, 2026

    Thank you for the reply, issue was resolved a few days ago so all sorted now thanks 

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    September 20, 2026

    Hi ​@Mapman,

     

    That’s great to hear! I’m glad the issue has now been resolved and everything is sorted.

     

    Thanks for taking the time to update us, and if you need any further assistance in the future, please don’t hesitate to get back in touch.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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