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N9DPU
Community Member
Community Member
July 10, 2025
Solved

how do i get into chat

  • July 10, 2025
  • 8 replies
  • 5139 views

How do I open a chat live session

    Best answer by WelshPaul

    https://idmobile.co.uk/live-chat

     

    8 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    July 10, 2025
    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    July 11, 2025

    Hi ​@N9DPU 

     

    Thanks for getting in touch. 

    Have you been able to speak to the Live Chat team?

     

    Please reach out if we can assist further. 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 14, 2026

    Hi you can't call the id Im try to cancel my contract is finished and they still take money out I have chat with I'd mobile and still payments going never agein 

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 14, 2026

    Hi ​@Jmikusova10,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

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    New Contributor
    July 15, 2026

    Need activating sim

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    July 16, 2026

    Hi ​@Mrs safinakousar

     

    Thank you for reaching out.

     

    Please note that for assistance to get the SIM activated you would need to visit Live Chat or send a direct message via social media platform. 

     

    Owethu

    New Contributor
    August 5, 2026

    Is id mobile live chat working? We need to order a new esim and have tried on multiple devices and non can get the live chat to load. There also appears no published phone number to call for support.

     

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 5, 2026

    Hi ​@whydoIneedthis,

     

    I'm sorry to hear you were having trouble accessing Live Chat.

     

    We were aware of an issue where Live Chat was unavailable and could sometimes load as a blank white screen.

     

    The good news is that the issue has now been resolved and Live Chat should be back up and running.

     

    If you're still experiencing problems, try clearing your browser cache or opening Live Chat in a different browser. Otherwise, please try again and you should be able to connect as normal.

     

    We apologise for any inconvenience caused.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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