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how do i get into chat

  • July 10, 2025
  • 8 replies
  • 4876 views

N9DPU
Community Member

How do I open a chat live session

Best answer by WelshPaul

https://idmobile.co.uk/live-chat

 

8 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • July 10, 2025

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  • iD Mobile Employee
  • July 11, 2025

Hi ​@N9DPU 

 

Thanks for getting in touch. 

Have you been able to speak to the Live Chat team?

 

Please reach out if we can assist further. 

 

Natalie 


  • New Contributor
  • May 14, 2026

Hi you can't call the id Im try to cancel my contract is finished and they still take money out I have chat with I'd mobile and still payments going never agein 


Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • May 14, 2026

Hi ​@Jmikusova10,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai


Need activating sim


Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • July 16, 2026

Hi ​@Mrs safinakousar

 

Thank you for reaching out.

 

Please note that for assistance to get the SIM activated you would need to visit Live Chat or send a direct message via social media platform. 

 

Owethu


Is id mobile live chat working? We need to order a new esim and have tried on multiple devices and non can get the live chat to load. There also appears no published phone number to call for support.

 


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • August 5, 2026

Hi ​@whydoIneedthis,

 

I'm sorry to hear you were having trouble accessing Live Chat.

 

We were aware of an issue where Live Chat was unavailable and could sometimes load as a blank white screen.

 

The good news is that the issue has now been resolved and Live Chat should be back up and running.

 

If you're still experiencing problems, try clearing your browser cache or opening Live Chat in a different browser. Otherwise, please try again and you should be able to connect as normal.

 

We apologise for any inconvenience caused.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team