how do i get my nuc code

Hi ​@Mluke 

Why do you need a NUC code?

If you purchased your phone from iD Mobile 2018 ONWARDS  then it should be unlocked and you will be able to use any SIM from an alternative network.
The UK telecommunications regulator Ofcom officially banned all UK mobile network providers from selling network-locked phones from December 2021 but iD Mobile stopped locking the phones they sold from 2018.

If you need to contact iD Mobile to discuss this then you can call customer services on 7777 from your iD Mobile handset (or 0333 003 7777 from another phone).

OR

Contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.


Hope this helps x

Hi ​@Mluke 

Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you.

Please confirm if the below provided information has assisted you and that this is now sorted or if you require further assistance.

Thanks,
Hosai