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Question

how do i know id order was accepeted

  • October 18, 2025
  • 1 reply
  • 52 views
B
Community Member

Put an order for phone and sim last night and have not received any confirmation, how do I know if my order has been accepted?  

    1 reply

    I
    iD Mobile Employee
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    • Isa M
    • iD Mobile Employee
    • October 18, 2025

    Hi ​@Becky280201 ,

    When you place an order, you should receive an order confirmation email. Please do check your spam and junk emails for this. If you cannot find it that would mean the order did not go through and you will have to place it again.

    -Isa🎀

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