Skip to main content
Community Member
August 25, 2026
Question

How do I port number?

  • August 25, 2026
  • 1 reply
  • 15 views

Hi,

 

I saw the button to port number previously but needed to wait a couple of days and now cannot find the option for porting. I have tried logging in on my laptop, my phone and on the app. There is no option. I’ve seen the same question from someone else, but frustratingly the response was to email the answer instead of posting it on here.

Please help as it’s been really problematic - the catcha was not working and what should have been a simple process has already wasted a lot of time.

Thank you.

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 26, 2026

    Hi ​@SJ0,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.