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Community Member
msmith2536
Community Member
March 27, 2026
Question

How do I schedule my switching date with my PAC number if I can't login to the app or website

How do I schedule my switching date with my PAC number if I can't login to the app as it wants to send an authorisation code to my ID mobile number when I'm still using my old number and SIM ?

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    March 27, 2026

    Hi ​@msmith2536 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

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