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Question

How do I schedule my switching date with my PAC number if I can't login to the app or website

  • March 27, 2026
  • 1 reply
  • 5 views

How do I schedule my switching date with my PAC number if I can't login to the app as it wants to send an authorisation code to my ID mobile number when I'm still using my old number and SIM ?

1 reply

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  • iD Mobile Employee
  • March 27, 2026

Hi ​@msmith2536 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks.

Michael Z