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Community Member
May 18, 2026
Question

How do I schedule my switching date with my PAC number if I can't login to the app or website

  • May 18, 2026
  • 3 replies
  • 59 views

How do I schedule my switching date with my PAC number if I can't login to the app or website

    3 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    May 18, 2026

    Hi ​@Laurafrankie111,

     

    No worries,  you don’t actually need the app or website to complete a PAC transfer.

    Once you have your PAC code, you can give it directly to your new network and they’ll let you choose your switch date and arrange everything for you.
     

    Before that, here are a few quick things to try if you’re having access issues:

    Restart your phone and try logging in again
    Clear your browser/app cache or try a different browser
    Make sure you’re using the correct email address linked to your account
    Try resetting your password if login is failing
    Check if you can access the account using mobile data instead of WiFi
     

    If you’re still unable to log in, no problem, you can still:

    Contact your new provider and give them your PAC code
    They will set the transfer date for you directly
     

    Let me know if you’d like me to help check anything further.

     

    Lamiya

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    New Contributor
    June 20, 2026

    Tried doing all these and it still doesn’t work. Can I please speak to someone 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 22, 2026

    Hi ​@Stanley78,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.