How to get line tested

4 replies
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I have a couple of issues with my line: a significant delay on my audio on incoming calls, and my own speech echoing back to me. I took the phone into Currys and they told me to contact Customer Service at ID. I have been trying to speak to an agent via the live chat but I just get a message saying they are not available (multiple times). Where do I go from here?

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Michael Z

iD Mobile Employee

Hi @FionaMcG

Sorry to hear you’re experiencing this and having trouble reaching us.

Could you please let us know if the delay and echo happen on every incoming call? Also, do you notice any issues when you’re making calls?

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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FionaMcGAuthor

Active Contributor

I don't always notice the delay, and it often gets worse the longer I am on, but it is also often there from the start. I also haven't noticed it on outgoing calls, but I don't often make outgoing calls.

WelshPaul

Platinum  Contributor

Does the issue occurred when making or receiving calls via 4G/5G VoLTE, WiFi calling or both @FionaMcG?

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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FionaMcGAuthor

Active Contributor

Both at home and outside on 4/5G