Hi there ​@solarek, you need to complete the form below:

https://my.idmobile.co.uk/switch-to-id

Thanks,

Tyler

I'v done it :)  but i dont know why number is not changed yet

It takes up to 24 working hours

Omg  this is what i dont like is like no suppeort by phone. :( just started with id and problems :( 

So i got one account but two SIM CARDS WITH  different numbers and both on my name. I filled form to switch to ID  for both PHONE NUMBERS  with seperated PAC CODE!!!! AND what u done  ? U chsnge one and i got the same number on two different mobile phones !!! How is possible if they are differen sim cards  with diff. PAC CODES  RLY ? 

It is not possible to have 2 SIM cards with the sane mobile number 

Hi ​@solarek  I am not sure what has happened without checking your account I’m afraid. Would you like for us to pop you a message here?

We also have our vulnerable customers phone-line, which we have for customers who class themselves as vulnerable, and always happy to support further here. You can find the phone number via the link below if this applies to yourself.

https://www.idmobile.co.uk/legal/accessibility 

I tried call on support number but its only automat  so not helped :(

what u need to put here ?  I am rly confused. 

Two sim cards = two different numbers and two different pac codes used  at end we got two sim cards in diferent phones ( samsung and iphone ) both have the same number.

Hi there ​@solarek, we don’t have a customer service phone-line I’m afraid.

I would recommend contacting our live-chat below and ask to speak to an agent:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Rly live chat with bot ? 

He not let me thru to expain what is my problem ! Come on!!!

Hi there ​@solarek, to speak to an agent on live-chat, please type “speak to an agent”.

The bot is simply the start of the conversation.

Thanks,

Tyler