How to switch to iD sim card when unable to log in?

Forum|Forum|8 days ago
September 3, 2026
1 reply
11 views

I want to switch my sim to iD, yet it’s telling me to log in through the website or app to get to the page to switch - however i can’t log in because i don’t have a iD phone number yet, since it’s not switched!

DirectDebit

Hosai W

iD Mobile Employee

Hi @229luv

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the number transfer issues.

Please confirm if you have placed the order with us as you would have received a temporary iD Mobile number. Please do check your Spam and Junk mails as well.

Thanks,
Hosai

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