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Active Contributor
January 22, 2026
Question

I

  • January 22, 2026
  • 6 replies
  • 45 views

I can’t send or receive texts or make phone calls outside of my home

 

    6 replies

    Stardust
    Helpful Contributor
    Helpful Contributor
    January 23, 2026

    Is it working now? We experience a short outage yesterday for a few minutes 

    Black Arrow, Woomera, Australia, October 1971
    iD Mobile Employee
    January 23, 2026

    Hi ​@Colette543 

    Thank you for getting in touch with us, I am so sorry that you are unable to received text or make calls.  Please use the following link to check the coverage in your area:
     https://www.idmobile.co.uk/help-and-advice/coverage

    Or try to reinsert your SIM or try your SIM in another phone. This will determine whether the issue is with handset its SIM card itself.

    If the issue persists, please try the following steps for iPhone:
    iPhone (iOS) – Reset Network Settings
    Go to Settings → General.
    Tap Transfer or Reset iPhone.
    Tap Reset.
    Select Reset Network Settings.
    Confirm the reset when prompted.
    Once complete, return to the home screen and restart your iPhone.
     Samsung – Network Settings
    From the Home screen, swipe up to access Apps.
    Go to Settings → Connections → Mobile Networks.
    Tap Network Operatthat youors.
    Turn Select Automatically on or off.

    Network settings for Samsung: 
    Go to Settings
    Tap General management
    Select Reset
    Choose Reset network settings
    Confirm by tapping Reset settings

     

    Thank you,

    Zandile 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    January 23, 2026

    This has not worked, I still cannot register my number. It is still saying your details do not match our records. Can you please tell me why? This has been happening for 2 weeks, my next step will be to cancel this policy, I need my phone

    New Contributor
    May 30, 2026

    WANT TO BUY ADD ON BUT CANNOT SEEM TO BE ABLE TO DO IT

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 1, 2026

    Hi ​@Colette543

     

    I would strongly suggest that you contact Live Chat or send a direct message via our social platforms where you will be able to get assisted by an agent. 

     

    Owethu

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 1, 2026

    Hi ​@BOYARD13

     

    We're sorry to hear that you're having difficulty purchasing an add-on.

     

    You can purchase an add-on through the iD Mobile app by following these steps:

    • Log in to the iD Mobile app
    • Select Services
    • Choose Add-ons
    • Browse the available add-ons
    • Select the add-on you would like to purchase
    • Follow the on-screen instructions to complete the purchase

    You can also purchase add-ons by logging into your account on the iD Mobile website and navigating to the Add-ons section.

     

    Please make sure that you only purchase the add-on you require, as add-ons are non-refundable once purchased. We would therefore advise against purchasing multiple add-ons for the same service.

     

    If you continue to experience issues purchasing an add-on, please contact us via Live Chat or send us a direct message through our social media platforms and we'll be happy to assist further.

    Owethu