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Community Member
Oct 31, 2026 7:33 PM UTC
Question

I am changing providers and I am keeping my old number

I have just switch to ID, but i want to keep my old phone number. i’ve done the pac but the earliest day was the 3rd Nov (it’s the 31st). should i use my old sim with my number (has no data) or can i use my new sim was the new number that I dont want until I get my old numbet

    1 reply

    New Contributor
    Nov 1, 2026 7:35 AM UTC

    You need to use your old sim until it stops working. It may say "Emergency Contacts Only" for example. This means iD have processed the PAC for the iD  sim and you can then swap them over.

    They only process PACs on weekdays.