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Community Member
Abbyidmobile
Community Member
April 13, 2026
Question

I am not receiving the text message to activate my sim

Hi,

I needed to get a new SIM card and activate it online, I followed all the step but when it gets to the part where it asks for your number and you get a one time pass key it never send me the message. I am stumped. 

    1 reply

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    April 14, 2026

    Hi ​@Abbyidmobile,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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