Hi ​@RJMAY147,

We're sorry to hear you're having trouble setting up your voicemail.

Unfortunately, voicemail needs to be set up while you're in the UK before it can be used abroad. As you're currently outside the UK, you won't be able to complete the initial voicemail setup until you return.

Once you're back in the UK, you can call 123 from your iD Mobile phone to set up your voicemail, and it will then be available for future trips abroad.

We apologise for any inconvenience this may cause.

Regards,

Gemma M

The iD Mobile Social Media Team

I THINK IN THIS TECHNOLOGICAL AGE IT IS RIDICULOUS THAT VOICEMAIL CANT BE SET UP WHILST ABROAD. NO ONE HAS EXPLAINED WHY. 

Standard from all providers. You should have planned ahead😏

Hi ​@RJMAY147,

We're sorry for the frustration this has caused.

If you're currently abroad, you can try accessing your voicemail by calling +44 7782 333 123.

In some cases, this will allow you to access or complete the setup. However, if it doesn't work, the initial voicemail setup may only be possible while you're in the UK. If that's the case, you'll need to wait until you return to the UK before completing the setup.

We appreciate that this isn't ideal and apologise for the inconvenience.

Regards,

Gemma M

The iD Mobile Social Media Team

You’re just replying with exactly what you said in your first reply. 

As I said in my reply I THINK IN THIS TECHNOLOGICAL AGE IT IS RIDICULOUS THAT VOICEMAIL CANT BE SET UP WHILST ABROAD. NO ONE HAS EXPLAINED WHY. 

I doubt that there Is a security reason because you can set up and access your O2 voicemail while abroad.

Hi ​@RJMAY147,

We completely understand why you're asking, and we appreciate your feedback.

The reason isn't due to a security restriction. It's simply a limitation of how iD Mobile's voicemail platform is currently configured. The initial voicemail setup needs to register on the UK network before it can be used overseas. Other networks, such as O2, use different voicemail platforms and processes, which is why their setup may work differently.

We appreciate that this isn't ideal, especially given how many people travel, and we'll certainly pass your feedback on to the relevant team.

In the meantime, if you're already abroad, you can try calling +44 7782 333 123. If that doesn't allow you to complete the setup, you'll unfortunately need to wait until you're back in the UK to initialise your voicemail.

We're sorry we can't offer a better solution at the moment.

Regards,

Gemma M

The iD Mobile Social Media Team