I am unsure of if I have purchased a plan

Forum|Forum|8 days ago
August 31, 2026
1 reply
7 views

Hi, I understand that title may be confusing so I will try my best to explain. The other day I attempted to purchase your sim only £15 a month for 24 month plan I went through all the steps until the debit/credit card check I entered the code necessary and it said confirmed but then there was no further step to discuss delivery, I also did not receive an email or text discussing starting the plan so as I do not want to accidentally purchase a second identical plan and have to cancel that one if possible could you check if my email is registered to a plan so I know where I currently stand

Gemma M

iD Mobile Employee

Hi @Baillie willetts,

Thanks for your post.

As we're unable to check order or account information from the Community, we'd recommend contacting our Customer Service Team via Live Chat so they can review whether the order was successfully submitted and check the status of any application linked to your details.

You can contact them here: https://www.idmobile.co.uk/live-chat

We'd recommend not submitting another application until you've spoken with the team, as this could result in multiple orders being created if the original order has already gone through.

We hope they're able to confirm where things stand and get this sorted for you quickly.

Regards,

Gemma M

The iD Mobile Social Media Team

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