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Community Member
September 9, 2026

i can see my plan on my app but cant see how to use my old number

  • September 9, 2026
  • 1 reply
  • 5 views

I have received a new sim card, I can see the plan on my app, but there’s no option to switch my number from my old supplier. I have a pac code 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@Greenbottle,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.