Community Member

i can see my plan on my app but cant see how to use my old number

I have received a new sim card, I can see the plan on my app, but there’s no option to switch my number from my old supplier. I have a pac code

iD Mobile Employee

Hi @Greenbottle,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M
The iD Mobile Social Media Team

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