Hi ​@Krylowicz 

I’m so sorry to hear that you’re experiencing issues. Could you please provide a brief description of the problem so that we can assist you more effectively?

Regards,

Gemma M

The iD Mobile Social Media Team

When

I'm sorry to say this but this is the worst network I've ever encountered. I haven't been able to contact by calls anyone.   After two hours I managed to contact someone on chat, I was texting for an hour and they didn't help me at all I've been writing for an hour and they haven't helped me at all.

Hi ​@Krylowicz 

I'm really sorry to hear of the issues that you are experiencing. Please try the steps below, depending on the type of phone you have:

For Android:

• Open Settings
• Tap General Management
• Tap Reset
• Select Reset network settings

For iPhone:

• Go to Settings
• Tap Phone
• Tap My Number
• Delete the old number
• Enter the new number
• Tap Save

Then follow these steps to refresh iMessage:

1. Go to Settings
2. Tap Messages
3. Turn iMessage OFF
4. Go to Settings > General
5. Tap Reset
6. Choose Reset Network Settings
7. Once your iPhone restarts, go back to Settings
8. Tap Messages
9. Turn iMessage ON again
10. Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

nothing works, you should do it in the system

Something wrong that I cannot connect to mobile data with my iphone

CD5F69AFC67FEE262600ECA9B66A9A0C5A76746698095650CE903BD8A6D48353

can you send a new replacement ESIM

Hi ​@Sing.

I am sorry to learn that you are not able to connect to our service.

Can you please check if your device is esim compatible first.

If it is, please contact us directly so that we can have one generated for you, you can reach us on:

Live Chat: https://www.idmobile.co.uk/live-chat
Social media (Facebook or Instagram)

Thanks,

Marquerita

The iD Mobile Team