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Community Member
Vespar
Community Member
Jun 5, 2026 4:13 PM UTC
Question

I can't activate the SIM card

Hello, I have a problem registering my SIM card. When I bought it, I said I wanted to keep my old phone number, but when I entered the data, I got the message "it doesn't match the records." 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Jun 6, 2026 10:08 AM UTC

Hi ​@Vespar,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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