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i cant log onto the id mobile app it keeps on saying something went wrong when i add my number, name and d.o.b

  • June 24, 2026
  • 1 reply
  • 11 views
K
Community Member

Hi I can't log onto the id mobile app, when I enter my number, name and d.o.b it keeps on coming up  that somethIng has gone wrong

    1 reply

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • June 26, 2026

    Hi ​@Kellyjones82.

     

    Thank you for your post.

     

    I am sorry to hear you’re having trouble logging into the iD Mobile app.

     

    To help get this sorted, please reach out to our Live Chat team here: https://www.idmobile.co.uk/live-chat. We’ll be able to check whether the details you’re entering match what’s held on your account and help you get back into the app.

     

    Once verified, we can also guide you through any further steps needed to regain access.

     

    We look forward to helping you get this resolved.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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