Skip to main content
Community Member
Kellyjones82
Community Member
June 24, 2026

i cant log onto the id mobile app it keeps on saying something went wrong when i add my number, name and d.o.b

Hi I can't log onto the id mobile app, when I enter my number, name and d.o.b it keeps on coming up  that somethIng has gone wrong

    1 reply

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    June 26, 2026

    Hi ​@Kellyjones82.

     

    Thank you for your post.

     

    I am sorry to hear you’re having trouble logging into the iD Mobile app.

     

    To help get this sorted, please reach out to our Live Chat team here: https://www.idmobile.co.uk/live-chat. We’ll be able to check whether the details you’re entering match what’s held on your account and help you get back into the app.

     

    Once verified, we can also guide you through any further steps needed to regain access.

     

    We look forward to helping you get this resolved.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement