Hi ​@Dorisse,

Thank you for getting in touch.

Yes, you can still keep your number from Three by completing a PAC (Porting Authorisation Code) transfer, as long as your Three account is still active.

You can easily do this through the iD Mobile App by following the steps below:

How to transfer your number in the iD Mobile app:
1. Log in to the iD Mobile App
2. Go to My Services
3. Select Keep my number
4. Enter your PAC code (which you can get from Three by texting PAC to 65075)
5. Choose the date you’d like the transfer to take place
6. Submit your request

Once submitted, your number is usually transferred within 1 working day.

If you experience any issues or need further assistance, please contact us via Live Chat or our social media channels, and we’ll be happy to help.

Owethu

I tried the method above but I cannot log.onto ID mobile with my new number or old number.

How can I access services to provide my PAC number to kee my old numberp 

Hi ​@Elo20,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team