Skip to main content
Community Member
April 3, 2026
Question

I did e new contract without switching

  • April 3, 2026
  • 3 replies
  • 45 views

Hi. How can I keep the same number that I have on three. I did a new contract with ID mobile but without switching. Can I still do in time to switch?

 

    3 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 4, 2026

    Hi ​@Dorisse,

     

    Thank you for getting in touch.

     

    Yes, you can still keep your number from Three by completing a PAC (Porting Authorisation Code) transfer, as long as your Three account is still active.

     

    You can easily do this through the iD Mobile App by following the steps below:

     

    How to transfer your number in the iD Mobile app:
    1. Log in to the iD Mobile App
    2. Go to My Services
    3. Select Keep my number
    4. Enter your PAC code (which you can get from Three by texting PAC to 65075)
    5. Choose the date you’d like the transfer to take place
    6. Submit your request

    Once submitted, your number is usually transferred within 1 working day.

     

    If you experience any issues or need further assistance, please contact us via Live Chat or our social media channels, and we’ll be happy to help.

     

    Owethu

    New Contributor
    June 13, 2026

    I tried the method above but I cannot log.onto ID mobile with my new number or old number.

    How can I access services to provide my PAC number to kee my old numberp 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 14, 2026

    Hi ​@Elo20,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.