Hi ​@Sue 1956, 

When you receive the SIM you are able to process the switch on the app. Please follow the below once you have the SIM:

• Log in to the iD Mobile app.
• Go to the 'Plan' or 'Services' tab.
• Select 'Transfer my number'.
• Enter the EE phone number you wish to keep.
• Enter the PAC code you received from EE.
• Select your preferred switch date.

Important Rules for a Successful Switch

• The 5:30 PM Cut-off: If you submit your request before 5:30 PM on a working day, your number will usually switch the next working day. If it’s after 5:30 PM (or on a weekend/Bank Holiday), it will take an extra working day.
•  Keep the iD SIM Active: Make sure you have put your iD Mobile SIM in your phone and registered the app before you try to submit the porting request.

If you are still unable to process this, please do contact us via Live Chat or social media platform direct messages. 

Owethu

Thank you for the info.

Hi ​@Sue 1956,

Glad we could assist. 

If you need help getting this done, or if you need any other assistance, please do not hesitate to get in touch. We’re happy to help. 

Regards,

Gemma M

The iD Mobile Social Media Team