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New Contributor
June 17, 2026
Question

I haven't received SIM card ?

  • June 17, 2026
  • 3 replies
  • 36 views

I haven't received any post from you ? Can u send me again the SIM i have applied for not coming yet ! 

You ask me to pay money i don't know i pay for what ? You haven't send me sim yet?

 

    3 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    June 19, 2026

    Hi ​@Zizo9119,

     

    Thanks for getting in touch, and I’m sorry for the confusion and delay. I understand how frustrating this must be.

     

    Please check:
    Your email inbox (including spam/junk folders) for your order confirmation and delivery details
    Any Royal Mail updates, if tracking was provided

    SIM deliveries are sent via Royal Mail and can take 2–3 working days to arrive, so it may still be on the way.

     

    We can arrange a replacement SIM for you, or you can also collect one instantly from an iD Mobile store/Currys if that’s easier for you., let us know

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Zizo9119Author
    New Contributor
    June 19, 2026

     I want you send me another SIM ? And let me know when it’s arrived 

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 22, 2026

    Hi ​@Zizo9119

     

    Please note that you would need to contact Live Chat or send a direct message via social media platforms so that an agent can assist with processing a replacement SIM. If you need one quicker, you can visit a Currys store where you will be able to get one free of charge. 

     

    Owethu