Hi ​@Zizo9119,

Thanks for getting in touch, and I’m sorry for the confusion and delay. I understand how frustrating this must be.

Please check:
Your email inbox (including spam/junk folders) for your order confirmation and delivery details
Any Royal Mail updates, if tracking was provided

SIM deliveries are sent via Royal Mail and can take 2–3 working days to arrive, so it may still be on the way.

We can arrange a replacement SIM for you, or you can also collect one instantly from an iD Mobile store/Currys if that’s easier for you., let us know

Lamiya

 I want you send me another SIM ? And let me know when it’s arrived 

Hi ​@Zizo9119, 

Please note that you would need to contact Live Chat or send a direct message via social media platforms so that an agent can assist with processing a replacement SIM. If you need one quicker, you can visit a Currys store where you will be able to get one free of charge. 

Owethu