New Contributor

i joined id mobile a few weeks ago and i did a pac request. In the app it says that my phone number has changed but when i contact people its a different number. How do i get it to be my preferred number on an android phone?

3 replies
26 views

I joined id mobile a few weeks ago and did a pac code to keep my old number, which said had changed on the app is saying that it's my old number but when texting people it's different. How do I keep my old number on an android phone.

Gemma M

iD Mobile Employee

Hi @Lisajayne1066,

We are so sorry to hear of the issues that you are currently facing. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new/current number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the SIM and verify your number to get it working again.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

L

Lisajayne1066Author

New Contributor

I have tried the instructions for the android phone and my number is still different when I phone or text people.

Owethu M

iD Mobile Employee

Hi @Lisajayne1066,

I do apologise that the instructions above did not work. Please try the below:

For Android:

To check your phone number:
- Go to Settings.
- Tap About Phone or About Device.
- Select Status.
- Tap My Phone Number.

On some devices, this may be listed under SIM Status or SIM Card Status.

If your number is showing incorrectly in your messaging settings:
- Open the Messages app.
- Tap More (⋮).
- Select Settings.
- Tap Advanced.
- Select Phone Number, if available.
- Enter the correct number associated with your SIM and save the changes.

If the number is still incorrect:
- Remove the SIM from your handset.
- Restart the device.
- Reinsert the SIM.
- Check the number again in your phone settings.

If possible, you can also test the SIM in another compatible handset. Send a test SMS and check whether it displays your correct number or a temporary number. This can help establish whether the issue is related to the SIM or your handset.

Owethu