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IDANNA
Community Member
Oct 26, 2026 1:29 PM UTC
Question

I'm new with you and I would like to activate my new mobile sim

Hi

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 27, 2026 3:14 PM UTC

    Hi ​@IDANNA,

     

    Welcome to iD Mobile!

     

    We're not able to activate SIM cards from the Community. However, in most cases, your new SIM should arrive pre-activated and start working once inserted into your phone.

     

    If you've inserted the SIM and it's not working, please contact our Live Chat team so they can check the status of the SIM and activate it if required: https://www.idmobile.co.uk/live-chat 

     
    Regards,


    Gemma M
    The iD Mobile Social Media Team

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