This is the point. i have reached out to Chat. ive cancelled these items numerous times. But im still getting emails about them.

How many times do I need to contact Text Chat to ask for my SIMs to be canceled? I have the transcripts from the chats of them saying ‘yes I have cancelled them’, but I never get any other correspondence to prove this, even though I ask for it. Im not confident they have been canceled as i have cancelled 3 of them together twice, and the 4th on its own [as it never arrived] twice.

I Cannot pass security on Chat as they ask for ‘my last bill amount’ and £0 doesnt seem to work, and as it doesn’t work, I dont pass the security. Even cancelling these seemed a little odd as I couldn’t pass security to allow me to chat about these SIMs but they happily cancelled them. Its this reason im unsure they have actually cancelled.

I have never used the SIMS that I have so cant login to the app to get any bill as the app needs to send a text to the SIM to register? But the bills should be £0 as I haven’t used them?

I cant call anyone to discuss this.

Here I am on the forum, complaining I cant get through security on the Chat and asking for help, and you’re telling me to use the Chat? Where do I go from here?

Can someone please tell me:

how I pass security on the chat without a bill or SIM?

if my SIMs are cancelled, 

As within the 14 day period, whether I have no bills to pay as I havant used them or do I have money to pay, and how I find out?

..and thats it? does my support now cease?

Hi ​@andihawes08,

Sorry for the issues that you have experienced.

 Please can you contact us via our facebook and the team will get back to you as soon as possible.

Kash

Please can you tell me why am I paying for my texts when I should have unlimited text