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Active Contributor
andihawes08
Active Contributor
Sep 30, 2025 10:00 AM UTC

I NEED HELP CONTACTING SOMEONE IN ID MOBILE

PLEASE CAN SOMEONE HELP ME. I CANT CALL ID MOBILE ON ANY NUMBERS AS THERE DONT SEEM TO BE ANY?

I CANT GET THROUGH ON THE CHAT SERVICE AS I HAVENT GO ALL MY SIMS YET AND AM NOT SET UP, SO CANT GET THROUGH THE SECURITY.

I HAVE SPOKEN TO 1 CHAT OPERATIVE BY LYING ABOUT ANSWERS, BUT ONCE THROUGH, AFTER AN HOUR, THAT OPERATIVE ENDED THE CHAT WITHOUT TALKING TO ME FOR 30 MINS.

I HAVE WRITTEN ONE FORUM POST BUT IT HASNT POSTED SO IM WRITING A SECOND ONE.

I NEED TO SOMEHOE SPEAK TO SOMEONE?!?!!

    24 replies

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    Active Contributor
    andihawes08Author
    Active Contributor
    Oct 10, 2025 10:04 AM UTC

    This is the point. i have reached out to Chat. ive cancelled these items numerous times. But im still getting emails about them.

     

    How many times do I need to contact Text Chat to ask for my SIMs to be canceled? I have the transcripts from the chats of them saying ‘yes I have cancelled them’, but I never get any other correspondence to prove this, even though I ask for it. Im not confident they have been canceled as i have cancelled 3 of them together twice, and the 4th on its own [as it never arrived] twice.

     

    I Cannot pass security on Chat as they ask for ‘my last bill amount’ and £0 doesnt seem to work, and as it doesn’t work, I dont pass the security. Even cancelling these seemed a little odd as I couldn’t pass security to allow me to chat about these SIMs but they happily cancelled them. Its this reason im unsure they have actually cancelled.

     

    I have never used the SIMS that I have so cant login to the app to get any bill as the app needs to send a text to the SIM to register? But the bills should be £0 as I haven’t used them?

     

    I cant call anyone to discuss this.

     

    Here I am on the forum, complaining I cant get through security on the Chat and asking for help, and you’re telling me to use the Chat? Where do I go from here?

     

    Can someone please tell me:

    how I pass security on the chat without a bill or SIM?

    if my SIMs are cancelled, 

    As within the 14 day period, whether I have no bills to pay as I havant used them or do I have money to pay, and how I find out?

    Active Contributor
    andihawes08Author
    Active Contributor
    Oct 13, 2025 4:13 PM UTC

    ..and thats it? does my support now cease?

    Kash M
    iD Mobile Employee
    Kash M
    iD Mobile Employee
    Oct 13, 2025 5:24 PM UTC

    Hi ​@andihawes08,

    Sorry for the issues that you have experienced.

     Please can you contact us via our facebook and the team will get back to you as soon as possible.

     

    Kash

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    New Contributor
    Kwhitelam24
    New Contributor
    Sep 2, 2026 9:16 AM UTC

    Please can you tell me why am I paying for my texts when I should have unlimited text 

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Sep 7, 2026 1:19 PM UTC

    Hi ​@Kwhitelam24 

     

    Thank you for getting in touch with us. 

    I understand your concern. If your plan includes unlimited texts, you should not normally be charged for standard SMS messages.

    There are a few reasons why charges may appear:

    The texts may have been sent to a premium-rate or chargeable service number.
    The messages could have been sent internationally, which may not be included in your allowance.
    The charges may relate to multimedia messages (MMS) rather than standard SMS texts.

    Please send us a private message via our socials (Facebook or Instagram) so that we can look into this issue for you. 

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Sep 11, 2026 4:45 PM UTC

    Hi ​@Kwhitelam24.

     

    Thank you for your post. I am sorry to hear you've been charged for texts.

     

    This is usually down to messages going outside of your plan's allowance, for example, international texts, premium-rate numbers, or picture messages, which aren't covered by an unlimited standard text bundle.

     

    To prevent this happening again, I'd suggest setting your bill cap to £0, which will stop any out-of-plan usage from being charged.

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

     

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    New Contributor
    JimJim
    New Contributor
    Sep 13, 2026 8:02 PM UTC

    Does anyone know if they have an email address to get in touch - complaints team emailed and tried ringing whilst at work and need it in writing really for evidence due to customer service issues 

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Sep 15, 2026 4:17 PM UTC

    Hi ​@JimJim.

     

    Thank you for your post. If you've already received an email from our complaints team, please respond directly to that email, this will keep everything in writing and on the same thread for your records.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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    New Contributor
    Jersey
    New Contributor
    Oct 12, 2026 1:23 PM UTC

    Can someone from idmobile please contact me about paying my last bill.

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 13, 2026 4:41 PM UTC

    Hi ​@Jersey,

     

    If you're having trouble paying your final bill online, you can make a payment by calling 0333 003 0001 and following the automated payment options.

     

    This will allow you to pay the outstanding balance of £4.03.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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    New Contributor
    Charlee07
    New Contributor
    Oct 17, 2026 11:43 AM UTC

    Please can someone call me

    New Contributor
    Charlee07
    New Contributor
    Oct 17, 2026 11:45 AM UTC

    Need someone to call me

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 18, 2026 6:48 AM UTC

    Hi ​@Charlee07,

     

    We're not able to make outbound calls from our end.

     

    How can we assist you today? Please don't post any personal or account information, such as your mobile number, address, email address, or payment details, as this is a public forum.

     

    Alternatively, if you need account-specific assistance, you can contact our Live Chat team here: https://www.idmobile.co.uk/live-chat 


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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