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New Contributor
Kamcher
New Contributor
April 14, 2026
Question

i need some support with new line and keeping same number

I need help from customer services o

    3 replies

    Geluk
    Silver Contributor
    Geluk
    Silver Contributor
    April 14, 2026

    You need to contact id via their CHAT PAGE.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    KamcherAuthor
    New Contributor
    April 14, 2026

    This was the most unhelpful support service I received. Almost half an hour typing up my issue and response was not helpful. I would like to make a complaint as I am very unhappy about my experience with customer service. 

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    April 15, 2026

    Hi ​@Kamcher 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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