i need to speak to someone as it is too complicated to text

4 replies
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I need to speak to someone as it’s too complicated to text

Geluk

Silver Contributor

NO; online support only.

Raise via CHAT PAGE.😄

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Owethu M

iD Mobile Employee

Hi @ClaireP1,

Thank you for reaching out, and I'm sorry to hear that you'd prefer to speak to someone directly. I understand that explaining everything by text can be difficult, especially when the issue is complicated.

Unfortunately, we're a chat-based customer service team, so we don't have a general customer service telephone line for customers to speak directly with an adviser.

We'll be happy to continue assisting you through chat and will do our best to keep things as simple and straightforward as possible.

Owethu

S

Sandy63

New Contributor

I just want to let you know I am getting legal advice about this as I called back in June to end my contract I was told I had to pay £29 to end it, I have tried on many occasions to resolve this with no luck I was told the £29 had gone through then I had another £29 attempted to be taken from my bank account, I then got told I had another phone being sent out which I managed to speak to someone who stopped it and I was told not to except any parcels containing a phone and that £29 would be refunded which it has not I am collecting all evidence to take this further, I am speaking for Sandra as she is a vulnerable adult. If you wish to speak to me about this my number is {REMOVED} please get this matter sorted asap

regards

Gemma M

iD Mobile Employee

Hi @Sandy63,

I’m sorry to hear about the difficulties experienced trying to get this matter resolved.

We’d genuinely like to assist; however, as you’re contacting us on behalf of the account holder, we’re unable to discuss or make changes to the account with a third party without the appropriate authority in place.

The account holder will need to contact us directly so that the necessary security checks can be completed and the matter can be investigated.

This can be done through our Live Chat:https://www.idmobile.co.uk/live-chat

Alternatively, the account holder can send us a private message through our official Facebook or Instagram pages or here on community.

As you’ve mentioned that the account holder is vulnerable, please make the team aware of this when contact is made so they can provide the appropriate support.

Please also avoid sharing personal information, such as telephone numbers, on the Community, as this is a public platform.

Regards,

Gemma M
The iD Mobile Social Media Team

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