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I ordered a new sim and chose to keep my old number. i didnt get option to add PAC. what do i do now?

  • April 17, 2026
  • 1 reply
  • 12 views
E
Community Member

I ordered a new sim and chose to keep my old number. i didnt get option to add PAC. what do i do now?

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • April 17, 2026

    Hi ​@Emily12345 ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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