I ordered an eSim about 45 minutes ago and it hasnt arrived

Forum|Forum|1 year ago
July 27, 2025
13 replies
2525 views

As the title suggests. I ordered an eSIM (£18pm Unlimited data) about 45 minutes ago but I haven’t received any emails confirming the order. Did the order go through?

esim

Best answer by WelshPaul

Going by my past orders, if you haven’t received an email or eSIM within 45–60 minutes of placing the order, it has gone in a queue to be manually processed, which is probably why iD Mobile says it can take 24 hours to process an order.

Show previous replies

Anneline M

iD Mobile Employee

Hi @rayfl290,

Thank you for your response.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline

M

MWS05

New Contributor

I am currently suffering the same issue as those above - didn’t receive an esim when I ordered, now 7 days into paying for my contract without being able to use it as I have also yet to receive an esim even though this has repeatedly been sent when speaking to the live chat.

Clearly a major issue at the iD Mobile side that their esim’s are not sending out properly. Voxi managed to send theirs out within 15 minutes of me clicking order on their website! Do better!

Gemma M

iD Mobile Employee

Hi @MWS05,

We're sorry to hear you're experiencing this issue.

Unfortunately, we're unable to help with SIM replacement requests on this public forum. Please contact our Live Chat team and explain the situation to them so they can investigate and, if necessary, arrange for this to be escalated.

You can contact them here: https://www.idmobile.co.uk/live-chat

Thanks for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.