I recently transferred from three. should have move number yesterday, but it didnt. got email today saying it has now moved.. but this is not the case

4 replies
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my phone still doesn't have my old number, despite it being the day after the transfer should have happened, AND this email from yourselves. yes i have turned the phone off and on again.

Your switch is complete.

Hi Andrew,

Good news!

Your switch to iD Mobile is now complete!

Z

Zandile M

iD Mobile Employee

Hi, @Drewlord

I am so sorry that your phone does not show your old number. Kindly confirm if you have inserted your iD Mobile SIM on your phone? If yes, please send us a private message via our Socials as we will need to access your account (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk.

Thank you,

Zandile

The iD Mobile Team

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D

DrewlordAuthor

New Contributor

Sim is in. going to restart one more time, then contact via socials

Gemma M

iD Mobile Employee

Hi @Drewlord

I am so sorry to hear of the issues that you are facing regarding your number transfer.

Please could you try the below:

Android:

Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

iPhone:

Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.

If this does not work, please get in touch with us privately so that we can have a deeper look into this for you.

Regards,

Gemma

iD Social Media

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.