Hi, ​@LDubz 

I’m very sorry to hear that you are still not receiving texts after restarting your phone. Could you please confirm whether you have inserted your iD Mobile SIM card?

As you’ve already restarted your phone, please try the following steps:

Turn your phone off and on again after 10–15 minutes.

Remove and reinsert your SIM card, if possible.

Check your network settings to ensure iD Mobile is showing as your network.

Try sending a text to your own number to see if it comes through.

If the issues persist, please send us private message via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk.

Thank you,

Zandile

The iD Mobile Team 

Hi ​@LDubz 

To follow on from ​@Zandile M advice……

To contact the live chat:-

https://www.idmobile.co.uk/live-chat

Type ‘talk to a person’ when you open the dialogue box to bypass the chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

If you let us know what phone you have that would help narrow down the problem.

Good luck x