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Community Member
May 1, 2026
Question

i want keep my old no in id i alredy order in id mobile

  • May 1, 2026
  • 2 replies
  • 17 views

I want keep my old no when I register that I forgot put to PAC no here is my Order number: { REMOVED }

My PAC is: { REMOVED }

    2 replies

    iD Mobile Employee
    May 1, 2026

    Hi ​@Kenneth1989 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    May 1, 2026

    Hi ​@Kenneth1989.

     

    Thanks for your post.

     

    To make sure we can apply your PAC code correctly and help you keep your existing number, we’ll need to access your account and review the order in detail.

     

    Please contact us directly via Live Chat so we can get this sorted for you as quickly as possible: https://www.idmobile.co.uk/live-chat.

     

    Once we have your account details, we’ll be able to process the number transfer for you.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.