i want to activate my replacement sim card

Hi ​@Taufiqahmed, 

Thank you for reaching out, and I'm sorry for any inconvenience you've experienced with your replacement SIM. I'd be happy to help you get it activated.

If you have access to the iD Mobile app, you can activate your replacement SIM by following these steps:

1. Open the iD Mobile app and sign in.
2. Select your mobile number.
3. Go to Account or SIM & Device.
4. Look for the option to Activate SIM or Replace SIM.
5. Follow the on-screen instructions to enter the replacement SIM details, if requested.
6. Confirm the activation request and allow some time for the SIM to connect to the network.
7. Restart your handset and check whether your signal has been restored.

Please ensure you're connected to Wi-Fi while completing the process if your current SIM isn't working.

If you're unable to access the app or the activation option isn't available, please contact us via Live Chat. Our team will be able to complete the necessary security checks and assist you with activating your replacement SIM while keeping your existing mobile number.

We apologise for any inconvenience and appreciate your patience while we help restore your service.

https://www.idmobile.co.uk/live-chat

Owethu

Can you help me I didn’t find the options for activation. I inserted my sim yesterday and I put 19 digits number and activated but I didn’t get any signal yet. Thank you.