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Community Member
September 16, 2026
Question

I want to keep my old number

  • September 16, 2026
  • 1 reply
  • 23 views

I thought I set up my new account with my old number but it seems I am getting a new number which i don't want.

Can I keep my old number please?

    1 reply

    iD Mobile Employee
    September 16, 2026

    Hi ​@Sandiwayboy.

     

    Thank you for your post. 

     

    It sounds like what may have happened is that a new additional contract was set up, rather than your existing number being upgraded, that would explain why a new number has been issued instead of keeping your old one.

     

    To confirm exactly what's happened on your account and sort this out, could you please contact us directly via https://www.idmobile.co.uk/live-chat.

     

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.