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Sandiwayboy
Community Member
Sep 16, 2026 6:56 PM UTC

I want to keep my old number

I thought I set up my new account with my old number but it seems I am getting a new number which i don't want.

Can I keep my old number please?

    1 reply

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Sep 16, 2026 7:37 PM UTC

    Hi ​@Sandiwayboy.

     

    Thank you for your post. 

     

    It sounds like what may have happened is that a new additional contract was set up, rather than your existing number being upgraded, that would explain why a new number has been issued instead of keeping your old one.

     

    To confirm exactly what's happened on your account and sort this out, could you please contact us directly via https://www.idmobile.co.uk/live-chat.

     

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

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