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Community Member
123Sylwia
Community Member
July 2, 2026
Solved

i want to keep my old number but can’t chose start date

  • July 2, 2026
  • 1 reply
  • 27 views

I want to keep my old number, I am a new customer, I enter the PAC code, I enter the number I want to keep, but the calendar for this transformation is inactive. What should I do?

 

Best answer by Hosai W

HI ​@123Sylwia,

 

One of the reasons this happens is if your PAC is due to expire soon. Please request a new PAC and then try again! Here’s more information. 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

1 reply

Hosai W
iD Mobile Employee
Hosai WAnswer
iD Mobile Employee
July 2, 2026

HI ​@123Sylwia,

 

One of the reasons this happens is if your PAC is due to expire soon. Please request a new PAC and then try again! Here’s more information. 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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