Solved
i want to keep my old number but can’t chose start date
I want to keep my old number, I am a new customer, I enter the PAC code, I enter the number I want to keep, but the calendar for this transformation is inactive. What should I do?
Hosai WAnswer
iD Mobile Employee
July 2, 2026
HI
One of the reasons this happens is if your PAC is due to expire soon. Please request a new PAC and then try again! Here’s more information.
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks,
Hosai
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