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Community Member
October 15, 2025
Question

I want to speak to somebody now

How can I speak to human in customer service

 

    6 replies

    New Contributor
    October 15, 2025

    I know! I’ve been trying to hold of an agent all day

    New Contributor
    October 15, 2025

    Hi there, 

    I have been trying with the chat bot and won’t connect me with an  agent all day but no luck and in the phone but it won’t connect me to an agent or provide me an option that helps? 
     

    New Contributor
    October 15, 2025

    Hi there. I have 0 data on my account despite paying for my contract a few days ago. It also says there are 35 days left with 0 data and my account refreshes monthly. So just confused as to how I have 0 gb on my account. I recently switched it to a direct debit so not sure if it thinks the payment hasn’t been made but it definitely has. Thanks

    New Contributor
    September 30, 2026

    Hi I wished to speak to  someone about my ID mobile account, I don't have a valid contract any more, but  are still paying £24.02 per month. I am an OAP and can't afford to continue these payments. I have no valid  contract.

    Can you please cancel whatever I'm paying for. Or let me talk to someone human thank you 

    New Contributor
    September 30, 2026

    How can I talk to someone about my account??

    I have been trying for over an hour.

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    October 2, 2026

    Hi ​@Happy knitter,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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