I have been trying with the chat bot and won’t connect me with an agent all day but no luck and in the phone but it won’t connect me to an agent or provide me an option that helps?

B

blakeleigh

New Contributor

Hi there. I have 0 data on my account despite paying for my contract a few days ago. It also says there are 35 days left with 0 data and my account refreshes monthly. So just confused as to how I have 0 gb on my account. I recently switched it to a direct debit so not sure if it thinks the payment hasn’t been made but it definitely has. Thanks

H

Happy knitter

New Contributor

Hi I wished to speak to someone about my ID mobile account, I don't have a valid contract any more, but are still paying £24.02 per month. I am an OAP and can't afford to continue these payments. I have no valid contract.

Can you please cancel whatever I'm paying for. Or let me talk to someone human thank you

H

Happy knitter

New Contributor

How can I talk to someone about my account??

I have been trying for over an hour.

Gemma M

iD Mobile Employee

Hi @Happy knitter,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overvie w

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

Parvin59

New Contributor

Hi, I registered to IDmobile 23 of September 2026 . My ID number is: [REMOVED]. I did not get any paperwork regarding my contract . Still I am connected with my previous provider . However I have given PAC number 23/09/2026 to you. But my previous provider telling me that that time your PAC number was expired . So I don’t understand so fe idmobile charged me £2.95. Today I have got my PAC number and send via idmobile app . Please make sure I am disconnected from my previous provider .

Gemma M

iD Mobile Employee

Hi @Parvin59,

For your security, please don't post personal or account information such as your iD Mobile number, account number, PAC code, date of birth, address, or any identification numbers on this public forum.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select "Private Messages".

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

I want to speak to somebody now

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