id app wont accept my surname as correct. it is!

I'm trying to set up my id app.

But on the initial screen where it asks for number, name and dob it suggests my name is wrong and won't let me continue

iD Mobile Employee

Hi @Arthur's the dog.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team

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