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November 27, 2025

ID is awful

  • November 27, 2025
  • 1 reply
  • 38 views

Terrible phone network, avoid at all costs. Sent me a broken phone and refused to resolve it. Customer service staff were useless, rude and called me a liar. 

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    November 28, 2025

    Hi ​@mairihughes ,

     

    I’m truly sorry to hear about your experience, that’s absolutely not the level of service we aim to provide, and I completely understand how upsetting this must have been for you. Thank you for sharing this with us.
     

    Here are a few quick checks that might help if your phone isn’t working as expected:

    Restart your device – sometimes this refreshes the system and clears minor glitches.
    Check for software updates – outdated software can cause performance issues.
    Inspect the device physically – if it arrived damaged, please take photos and share them with us via email so we can escalate immediately.
    Reset network settings – this can resolve connectivity problems.
    Check coverage in your area – use the coverage checker on iD Mobile’s website to confirm if there are any local issues.

    Lamiya

     

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