Terrible phone network, avoid at all costs. Sent me a broken phone and refused to resolve it. Customer service staff were useless, rude and called me a liar.
ID is awful
+9Hi
I’m truly sorry to hear about your experience, that’s absolutely not the level of service we aim to provide, and I completely understand how upsetting this must have been for you. Thank you for sharing this with us.
Here are a few quick checks that might help if your phone isn’t working as expected:
Restart your device – sometimes this refreshes the system and clears minor glitches.
Check for software updates – outdated software can cause performance issues.
Inspect the device physically – if it arrived damaged, please take photos and share them with us via email so we can escalate immediately.
Reset network settings – this can resolve connectivity problems.
Check coverage in your area – use the coverage checker on iD Mobile’s website to confirm if there are any local issues.
Lamiya
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