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iD mobile app

  • June 3, 2026
  • 1 reply
  • 7 views
M
Community Member

I'm switching from o2 to ID mobile and I've just installed the id app but it won't let me go any further (after I've filled out my id phone number) I had logged out and logged in and I've gotten the same result. Please could you help me set my sim up and keep my old number the same 

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 4, 2026

Hi ​@Mahmady02,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai

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