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iD mobile are taking long in transfering my new number and i am being given the run around. complaint number 515660383

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I am transferring a new number from Lyca mobile to iD mobile. It’s now been 4 days and number is still not transferred. Live agents keep confirming new date and complaint team have not been helpful. On my first live agent chat, I was advised the number will transfer on 7th September by 10pm. This didn’t happen. My second live agent chat explained it was not requested and advised it will now complete on 8th by 10pm. I then contacted the complaints team and on my interaction a representative called SK advised me that this will be completed on 9th September. I have managed to change all the details of my new number with banking apps, NHS and other various organisation. It’s now left me not able to transact to receive banking OTP or and medical verification texts.

i don’t understand what the issue is and iD mobile explanation is ‘it’s an error’ but able to explain with what and with whom.

So frustrated

M

Marquerita T

iD Mobile Employee

Hi @Vips.

Thank you for your post. I'm so sorry for the frustration and stress this has caused, especially given how much this is affecting your ability to receive important texts like banking OTPs and medical verifications.

Delays like this can sometimes be caused by an issue with the file exchange between networks during the transfer process. It would be best to have this escalated to our technical team instead.

Thank you for your patience so far.

Thanks,

Marquerita

The iD Mobile Team

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