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New Contributor
May 20, 2026
Question

ID mobile - how to keep my current number

  • May 20, 2026
  • 3 replies
  • 36 views

Is there someone I can speak to? I have tried registering but I am asked for my mobile number. If I put in my current number (With another server) it is rejected. If I enter the ID mobile number, I am told that a text has been sent to that number but I don’t have access to it. Help!!

    3 replies

    iD Mobile Employee
    May 20, 2026

    Hi ​@MargaretMary 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 20, 2026

    Hello Zandile,

    , Sounds plausible but I can’t get that far.

    Once I enter my ‘New’ mobile number, last name & DOB, and press ‘Save’, I get a message to say I’ve been sent a text. This message is obviously going to the new temporary number, so I don’t receive it. 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 21, 2026

    Hi ​@MargaretMary,

     

    Kindly note that a private message was sent, and we would like to assist you from there. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.