ID mobile - how to keep my current number

3 replies
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Is there someone I can speak to? I have tried registering but I am asked for my mobile number. If I put in my current number (With another server) it is rejected. If I enter the ID mobile number, I am told that a text has been sent to that number but I don’t have access to it. Help!!

Zandile M

iD Mobile Employee

Hi @MargaretMary

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile m

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MargaretMaryAuthor

New Contributor

Hello Zandile,

, Sounds plausible but I can’t get that far.

Once I enter my ‘New’ mobile number, last name & DOB, and press ‘Save’, I get a message to say I’ve been sent a text. This message is obviously going to the new temporary number, so I don’t receive it.