I have just received my SIM and am trying to keep my old number (I missed the request at checkout unfortunately).
I have a PAC that is valid until 13/8. I selected 11/8 as my switch date but an error message pops up to say the date is after the PAC validity period. I can't get a new PAC as when I requested. It gave me the same one back and said valid until 13/8.
I have no idea how to contact ID mobile.
Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.
I'm still waiting on a response. My old provider is going to charge me since the change over isn't happening on time
Hi
Thank you for your post. I am sorry that you did not receive a response yet.
To have your port-in processed as soon as possible please contact or Live Chat team directly via : https://www.idmobile.co.uk/live-chat.
Thanks,
Marquerita
The iD Mobile Team
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