New Contributor

Question

ID Mobile Switch wont accept my validated PAC

Forum|Forum|24 days ago
August 8, 2026
3 replies
26 views

I have just received my SIM and am trying to keep my old number (I missed the request at checkout unfortunately).

I have a PAC that is valid until 13/8. I selected 11/8 as my switch date but an error message pops up to say the date is after the PAC validity period. I can't get a new PAC as when I requested. It gave me the same one back and said valid until 13/8.

I have no idea how to contact ID mobile.

iD Mobile Employee

Hi @lucymcgugan,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

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lucymcguganAuthor

New Contributor

I'm still waiting on a response. My old provider is going to charge me since the change over isn't happening on time

iD Mobile Employee

Hi @lucymcgugan.

Thank you for your post. I am sorry that you did not receive a response yet.

To have your port-in processed as soon as possible please contact or Live Chat team directly via : https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.