ID switch hasnt happened and i have been given my PAC code

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i have been given my pac code from my old provider but when i try and switch it just says please try again later and doesn’t work - i need my original number and i’ve been given a temporary and the switch hasn’t happened yet and it’s been a while

Lamiya C

iD Mobile Employee

Hi @laurenbull130 ,

Thanks for reaching out, I’m sorry to hear your number transfer hasn’t gone through yet.
If you're seeing an error when trying to submit your PAC code, please double-check that:

-Your transaction number starts with a “4” (this is found in your welcome email).
- All details entered are correct.

If everything looks right and it’s still not working, the best next step is to contact us via Live Chat at idmobile.co.uk/live-chat. Type “talk to a person” to bypass the chatbot and speak directly with an advisor who can manually process the transfer for you.
We’re here to help get your original number switched over as soon as possible.

Kind regards,

Lamiya
iD Mobile Social Media Team

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